refund and returns
Lizbuff-creations Return and Refund Policy
Introduction: Welcome to Lizbuff-creations. We value your satisfaction and want to make your shopping experience as smooth as possible. This Return and Refund Policy outlines the terms and conditions for returning products purchased from our store. By making a purchase, you agree to adhere to this policy.
Eligibility for Returns:
- Products are eligible for return within 14 days from the date of shipping.
- Products must be in their original condition with all tags and packaging intact.
- non-returnable items such as custom or personalised items will be eligible for refund or exchange unless the product is faulty.
Return Methods: To initiate a return, you can:
- Visit our website and fill out the online contact form.
Refund Options:
- Refunds will be issued in the same form as the original payment method.
- please allow up to 10 days for refund to reach your account, if after 15 days have passed please use the relevant contact form.
Return Shipping:
- Customers are responsible for return shipping costs.
- We recommend using royal mail for returns to ensure a smooth process.
Processing Time:
- Please allow 5 business days for us to process your return and issue a refund once we receive the returned product.
Contact Information: If you have any questions or need assistance with your return, please contact our customer support team:
- Email: info@Lizbuff-creations.com
- Hours of Operation: 9am till 4pm
Policy Changes: We reserve the right to make changes to this Return and Refund Policy. Any changes will be posted on our website with the updated effective date.
Thank you for choosing Lizbuff-creations We appreciate your business and strive to provide excellent customer service.
shipping
- please allow up to 2 weeks for turn around and shipping.
- once product is shipped you will be given your tracking number.
- shipping is 48hr tracked.
- I can not be responsible for shipping delays and bank holidays.